oups

internal/tickets/auth.go

@@ -60,6 +60,10 @@ func (a *AuthService) Can(memberRoles []string, action Action, ticket *db.Ticket
 		if ticket == nil {
 			return ""
 		}
+		// Prefer role stored on the ticket itself (populated at open time for DB panels)
+		if ticket.StaffRoleID != "" {
+			return ticket.StaffRoleID
+		}
 		if p, ok := cfg.Panels[ticket.Panel]; ok {
 			if t, ok := p.Types[ticket.Type]; ok {
 				return t.StaffRole

internal/tickets/service.go

@@ -15,15 +15,16 @@ import (
 )
 
 type Service struct {
-	db      *db.TicketRepo
-	auth    *AuthService
-	session *discordgo.Session
-	cfg     *config.Provider
-	opening sync.Map // key: userID+":"+ticketType prevents double-click
+	db        *db.TicketRepo
+	panelRepo *db.PanelConfigRepo
+	auth      *AuthService
+	session   *discordgo.Session
+	cfg       *config.Provider
+	opening   sync.Map // key: userID+":"+ticketType prevents double-click
 }
 
-func NewService(repo *db.TicketRepo, auth *AuthService, s *discordgo.Session, cfg *config.Provider) *Service {
-	return &Service{db: repo, auth: auth, session: s, cfg: cfg}
+func NewService(repo *db.TicketRepo, panelRepo *db.PanelConfigRepo, auth *AuthService, s *discordgo.Session, cfg *config.Provider) *Service {
+	return &Service{db: repo, panelRepo: panelRepo, auth: auth, session: s, cfg: cfg}
 }
 
 var ErrAlreadyOpen = fmt.Errorf("already_open")
@@ -45,23 +46,53 @@ func (svc *Service) Open(ctx context.Context, guildID, userID, panelName, ticket
 		return existing, fmt.Errorf("%w:%s", ErrAlreadyOpen, existing.ChannelID)
 	}
 
-	cfg := svc.cfg.Get()
-	panel, ok := cfg.Panels[panelName]
-	if !ok {
+	var categoryID, claimChannelID, logChannelID, staffRoleID string
+	var claimReupMinutes int
+	yamlCfg := svc.cfg.Get()
+	if panel, ok := yamlCfg.Panels[panelName]; ok {
+		typeCfg, ok := panel.Types[ticketType]
+		if !ok {
+			return nil, fmt.Errorf("type %q not found in panel %q", ticketType, panelName)
+		}
+		categoryID = typeCfg.Category
+		staffRoleID = typeCfg.StaffRole
+		// YAML panels have no per-type claim/log routing; fall back to global config at claim/log time
+	} else if svc.panelRepo != nil {
+		dbPanel, err := svc.panelRepo.GetByName(ctx, panelName)
+		if err != nil || dbPanel == nil {
+			return nil, fmt.Errorf("panel %q not found", panelName)
+		}
+		var dbType *db.PanelType
+		for _, t := range dbPanel.Types {
+			if t.Name == ticketType {
+				dbType = t
+				break
+			}
+		}
+		if dbType == nil {
+			return nil, fmt.Errorf("type %q not found in panel %q", ticketType, panelName)
+		}
+		categoryID = dbType.CategoryID
+		claimChannelID = dbType.ClaimChannelID
+		logChannelID = dbType.LogChannelID
+		staffRoleID = dbType.StaffRoleID
+		claimReupMinutes = dbType.ClaimReupMinutes
+	} else {
 		return nil, fmt.Errorf("panel %q not found", panelName)
 	}
-	typeCfg, ok := panel.Types[ticketType]
-	if !ok {
-		return nil, fmt.Errorf("type %q not found in panel %q", ticketType, panelName)
-	}
 
 	// Reserve a placeholder to get the ticket number atomically
 	ticket := &db.Ticket{
-		UserID:    userID,
-		Panel:     panelName,
-		Type:      ticketType,
-		ChannelID: fmt.Sprintf("pending-%d", time.Now().UnixNano()),
-		OpenedAt:  time.Now(),
+		UserID:           userID,
+		Panel:            panelName,
+		Type:             ticketType,
+		ChannelID:        fmt.Sprintf("pending-%d", time.Now().UnixNano()),
+		GuildID:          guildID,
+		ClaimChannelID:   claimChannelID,
+		LogChannelID:     logChannelID,
+		StaffRoleID:      staffRoleID,
+		ClaimReupMinutes: claimReupMinutes,
+		OpenedAt:         time.Now(),
 	}
 	if err := svc.db.Insert(ctx, ticket); err != nil {
 		return nil, fmt.Errorf("insert ticket: %w", err)
@@ -71,7 +102,7 @@ func (svc *Service) Open(ctx context.Context, guildID, userID, panelName, ticket
 	ch, err := svc.session.GuildChannelCreateComplex(guildID, discordgo.GuildChannelCreateData{
 		Name:     channelName,
 		Type:     discordgo.ChannelTypeGuildText,
-		ParentID: typeCfg.Category,
+		ParentID: categoryID,
 		PermissionOverwrites: []*discordgo.PermissionOverwrite{
 			{
 				ID:   guildID,