v0.2.1

internal/discord/components/panel.go

@@ -153,7 +153,7 @@ func (c *PanelComponent) HandleModalSubmit(s *discordgo.Session, i *discordgo.In
 	}
 
 	// b) Webhook impersonation message
-	postImpersonationMessage(s, ticket, uID, ticketTitle, ticketDescription, parseColor(embedColor), i.GuildID)
+	postImpersonationMessage(s, ticket, uID, ticketTitle, ticketDescription, i.GuildID)
 
 	// c) Claim channel message (includes title + description)
 	c.ClaimMgr.StartTicket(ctx, s, ticket)
@@ -164,12 +164,12 @@ func (c *PanelComponent) HandleModalSubmit(s *discordgo.Session, i *discordgo.In
 }
 
 // postImpersonationMessage creates a temporary webhook on the ticket channel and posts
-// the user's title+description as if it came from the user themselves.
-func postImpersonationMessage(s *discordgo.Session, ticket *db.Ticket, userID, title, description string, color int, guildID string) {
+// the user's title+description as plain text, impersonating the user's avatar and display name.
+func postImpersonationMessage(s *discordgo.Session, ticket *db.Ticket, userID, title, description string, guildID string) {
 	member, err := s.GuildMember(guildID, userID)
 	if err != nil {
 		slog.Warn("impersonation: get member", "user_id", userID, "err", err)
-		postImpersonationFallback(s, ticket.ChannelID, userID, title, description, color)
+		postImpersonationFallback(s, ticket.ChannelID, userID, title, description)
 		return
 	}
 	user := member.User
@@ -182,24 +182,22 @@ func postImpersonationMessage(s *discordgo.Session, ticket *db.Ticket, userID, t
 	wh, err := s.WebhookCreate(ticket.ChannelID, "ticket-impersonation", "")
 	if err != nil {
 		slog.Warn("impersonation: create webhook", "channel_id", ticket.ChannelID, "err", err)
-		postImpersonationFallback(s, ticket.ChannelID, userID, title, description, color)
+		postImpersonationFallback(s, ticket.ChannelID, userID, title, description)
 		return
 	}
 
+	content := fmt.Sprintf("**%s**\n%s", title, description)
 	_, execErr := s.WebhookExecute(wh.ID, wh.Token, true, &discordgo.WebhookParams{
 		Username:  displayName,
 		AvatarURL: avatarURL,
-		Embeds: []*discordgo.MessageEmbed{
-			{
-				Title:       title,
-				Description: description,
-				Color:       color,
-			},
+		Content:   content,
+		AllowedMentions: &discordgo.MessageAllowedMentions{
+			Parse: []discordgo.AllowedMentionType{},
 		},
 	})
 	if execErr != nil {
 		slog.Warn("impersonation: execute webhook", "err", execErr)
-		postImpersonationFallback(s, ticket.ChannelID, userID, title, description, color)
+		postImpersonationFallback(s, ticket.ChannelID, userID, title, description)
 	}
 
 	// Delete webhook — channel delete at close cleans up anyway, but we keep it tidy
@@ -208,15 +206,7 @@ func postImpersonationMessage(s *discordgo.Session, ticket *db.Ticket, userID, t
 	}
 }
 
-func postImpersonationFallback(s *discordgo.Session, channelID, userID, title, description string, color int) {
-	s.ChannelMessageSendComplex(channelID, &discordgo.MessageSend{ //nolint
-		Embeds: []*discordgo.MessageEmbed{
-			{
-				Title:       title,
-				Description: description,
-				Color:       color,
-				Author:      &discordgo.MessageEmbedAuthor{Name: fmt.Sprintf("Demande de <@%s>", userID)},
-			},
-		},
-	})
+func postImpersonationFallback(s *discordgo.Session, channelID, userID, title, description string) {
+	content := fmt.Sprintf("**%s**\n%s\n*(par <@%s>)*", title, description, userID)
+	s.ChannelMessageSend(channelID, content) //nolint
 }

internal/discord/components/ticket.go

@@ -174,9 +174,9 @@ func (c *TicketComponent) HandleClaim(s *discordgo.Session, i *discordgo.Interac
 	}
 	ticket.Status = "claimed"
 
-	// Stop re-up loop and delete claim message
+	// Stop re-up loop and edit claim message to claimed state
 	c.ClaimMgr.Stop(ticketID)
-	c.ClaimMgr.DeleteClaimMessage(ctx, s, ticketID)
+	c.ClaimMgr.MarkClaimed(ctx, s, ticket, staffID)
 
 	// Add staff to ticket channel
 	if err := c.TicketSvc.AddMember(ctx, ticket.ChannelID, staffID); err != nil {