v0.2.1

internal/claim/manager.go

@@ -70,6 +70,49 @@ func (m *Manager) DeleteClaimMessage(ctx context.Context, s *discordgo.Session,
 	m.claims.Delete(ctx, ticketID) //nolint
 }
 
+// MarkClaimed edits the claim channel message to show the claimed state (green embed, no button,
+// no ping) and removes it from tracking so the close flow leaves it untouched.
+func (m *Manager) MarkClaimed(ctx context.Context, s *discordgo.Session, ticket *db.Ticket, staffID string) {
+	cm, err := m.claims.Get(ctx, ticket.ID)
+	if err != nil || cm == nil {
+		m.claims.Delete(ctx, ticket.ID) //nolint
+		return
+	}
+	cfg := m.cfg.Get()
+	claimChannelID := cfg.Bot.ClaimChannel
+	if claimChannelID == "" {
+		m.claims.Delete(ctx, ticket.ID) //nolint
+		return
+	}
+
+	claimedEmbed := &discordgo.MessageEmbed{
+		Title: "Ticket pris en charge",
+		Color: 0x57f287,
+		Fields: []*discordgo.MessageEmbedField{
+			{Name: "Numéro", Value: fmt.Sprintf("#%04d", ticket.TicketNumber), Inline: true},
+			{Name: "Type", Value: ticket.Type, Inline: true},
+			{Name: "Auteur", Value: fmt.Sprintf("<@%s>", ticket.UserID), Inline: true},
+			{Name: "Pris par", Value: fmt.Sprintf("<@%s>", staffID), Inline: true},
+			{Name: "Salon", Value: fmt.Sprintf("<#%s>", ticket.ChannelID), Inline: true},
+		},
+		Timestamp: time.Now().UTC().Format(time.RFC3339),
+	}
+
+	content := ""
+	emptyComponents := []discordgo.MessageComponent{}
+	if _, editErr := s.ChannelMessageEditComplex(&discordgo.MessageEdit{
+		Channel:    claimChannelID,
+		ID:         cm.MessageID,
+		Content:    &content,
+		Embeds:     &[]*discordgo.MessageEmbed{claimedEmbed},
+		Components: &emptyComponents,
+	}); editErr != nil {
+		slog.Warn("claim: edit message to claimed", "ticket_id", ticket.ID, "err", editErr)
+	}
+
+	m.claims.Delete(ctx, ticket.ID) //nolint
+}
+
 func (m *Manager) startReupLoop(s *discordgo.Session, ticket *db.Ticket, lastReupAt time.Time) {
 	ctx, cancel := context.WithCancel(context.Background())
 	m.mu.Lock()