v0.2

internal/claim/manager.go

@@ -29,9 +29,9 @@ func NewManager(cfg *config.Provider, repo *db.TicketRepo, claims *db.ClaimMessa
 	}
 }
 
-// StartTicket posts the initial claim message and starts the re-up goroutine.
+// StartTicket posts the initial claim message (with staff ping) and starts the re-up goroutine.
 func (m *Manager) StartTicket(ctx context.Context, s *discordgo.Session, ticket *db.Ticket) {
-	msgID, err := m.postClaim(ctx, s, ticket, false)
+	msgID, err := m.postClaim(ctx, s, ticket, true)
 	if err != nil {
 		slog.Error("claim: post initial message", "ticket_id", ticket.ID, "err", err)
 	} else {
@@ -146,18 +146,41 @@ func (m *Manager) postClaim(ctx context.Context, s *discordgo.Session, ticket *d
 		return "", fmt.Errorf("claim_channel not configured")
 	}
 
-	elapsed := time.Since(ticket.OpenedAt).Round(time.Second)
+	// Determine embed color from type config, fallback to blurple
+	embedColor := 0x5865f2
+	var staffRoleID string
+	if panel, ok := cfg.Panels[ticket.Panel]; ok {
+		if t, ok := panel.Types[ticket.Type]; ok {
+			if c := parseHexColor(t.EmbedColor); c != 0 {
+				embedColor = c
+			}
+			staffRoleID = t.StaffRole
+		}
+	}
+
+	fields := []*discordgo.MessageEmbedField{
+		{Name: "Auteur", Value: fmt.Sprintf("<@%s>", ticket.UserID), Inline: true},
+		{Name: "Numéro", Value: fmt.Sprintf("#%04d", ticket.TicketNumber), Inline: true},
+		{Name: "Salon", Value: fmt.Sprintf("<#%s>", ticket.ChannelID), Inline: true},
+	}
+
+	if ticket.TicketTitle.Valid && ticket.TicketTitle.String != "" {
+		fields = append(fields, &discordgo.MessageEmbedField{Name: "Titre", Value: ticket.TicketTitle.String, Inline: false})
+	}
+	if ticket.TicketDescription.Valid && ticket.TicketDescription.String != "" {
+		desc := ticket.TicketDescription.String
+		if len([]rune(desc)) > 500 {
+			runes := []rune(desc)
+			desc = string(runes[:497]) + "..."
+		}
+		fields = append(fields, &discordgo.MessageEmbedField{Name: "Description", Value: desc, Inline: false})
+	}
+
 	embed := &discordgo.MessageEmbed{
-		Title: "Nouveau ticket à claim",
-		Color: 0x5865f2,
-		Fields: []*discordgo.MessageEmbedField{
-			{Name: "Type", Value: ticket.Type, Inline: true},
-			{Name: "Panel", Value: ticket.Panel, Inline: true},
-			{Name: "Utilisateur", Value: fmt.Sprintf("<@%s>", ticket.UserID), Inline: true},
-			{Name: "Numéro", Value: fmt.Sprintf("%04d", ticket.TicketNumber), Inline: true},
-			{Name: "Channel", Value: fmt.Sprintf("<#%s>", ticket.ChannelID), Inline: true},
-			{Name: "Ouvert il y a", Value: elapsed.String(), Inline: true},
-		},
+		Title:     fmt.Sprintf("Nouveau ticket — %s", ticket.Type),
+		Color:     embedColor,
+		Fields:    fields,
+		Timestamp: ticket.OpenedAt.UTC().Format(time.RFC3339),
 	}
 
 	customID := fmt.Sprintf("claim:take:%d", ticket.ID)
@@ -174,11 +197,11 @@ func (m *Manager) postClaim(ctx context.Context, s *discordgo.Session, ticket *d
 		},
 	}
 
-	if withPing {
-		if panel, ok := cfg.Panels[ticket.Panel]; ok {
-			if t, ok := panel.Types[ticket.Type]; ok && t.StaffRole != "" {
-				send.Content = fmt.Sprintf("<@&%s>", t.StaffRole)
-			}
+	// Always ping staff role
+	if withPing && staffRoleID != "" {
+		send.Content = fmt.Sprintf("<@&%s>", staffRoleID)
+		send.AllowedMentions = &discordgo.MessageAllowedMentions{
+			Roles: []string{staffRoleID},
 		}
 	}
 
@@ -188,3 +211,15 @@ func (m *Manager) postClaim(ctx context.Context, s *discordgo.Session, ticket *d
 	}
 	return msg.ID, nil
 }
+
+func parseHexColor(hex string) int {
+	if len(hex) > 0 && hex[0] == '#' {
+		hex = hex[1:]
+	}
+	if len(hex) == 0 {
+		return 0
+	}
+	var v int64
+	fmt.Sscanf(hex, "%x", &v)
+	return int(v)
+}